FAQ
Questions people ask before their first session
If something isn't answered here, our team is happy to talk it through — without needing your name.
Confidentiality
What your employer can and cannot see.
Access
Eligibility and activating your benefit.
Therapy
Choosing a therapist and how sessions work.
Booking
Scheduling, rescheduling and cancellations.
Still unsure about something?
Ask us anything about privacy, eligibility or how sessions work. You never have to identify yourself to get an answer.